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Wyre Forest Clinical Commissioning Group

Are you making your voice heard?


Do you know that, any time you use NHS healthcare, you can give fast, anonymous feedback that could help improve services?

The Friends and Family Test (FFT) asks a simple question to find out whether, based on your experience, you rate the service highly enough to say you would recommend it to the people you care about.

This week is the Friends and Family Test Spotlight Week (14-18 March), a week that aims to celebrate the positive feedback that patients have provided to NHS staff and organisations, and how much of an impact this feedback has had on health services.

As part of the national public-awareness raising week, NHS Wyre Forest Clinical Commissioning Group (CCG) is highlighting the importance of patients having their say on the NHS services provided in Wyre Forest.

Jan Butterworth, Director of Primary Care for NHS Wyre Forest CCG, said: “Patient comments provide a rich source of ideas and help to explain what is not going well as well as the things that people are happy with. The fact the information comes through soon after the patient’s contact with the NHS means faster action can be taken to address any issues.

“The main benefit of FFT is that we get feedback on the services that we commission, enabling us to continually focus on providing the best services possible for our local population.” 

If you want to find out more about FFT, visit www.nhs.uk/friendsandfamily.


Notes to editors


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