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Wyre Forest Clinical Commissioning Group

Patient story

What is a patient story?

If you want to know what it is like to be a patient then the one solution is to listen to patients’ A patient story is where a patient describes their experience of healthcare in their own words. By sharing your patient story you can help health care professionals to understand what  was good, what was bad and what would make your experience more positive.

How will using patient stories help us to improve local services?

Listening to patients helps us to see many things that we may not otherwise notice. This understanding can then lead to making changes that will improve care for other people. Patient stories aim to:
  • Put patients at the heart of service development and improvement
  • Identify where systems/processes need to be improved
  • Identify and share areas of good practice.

How will using patient stories help us to improve local services?

We are interested in hearing about your personal experience so that we can identify ways to continue to improve our service to patients, carers, relatives and service users here and at other sites across Worcestershire.

Your insights about your experience will be shared with staff across the health system and your story will be used a board level meetings.
In sharing your insights about the health system, any information that we collect about you in connection with your story will remain confidential, and will be disclosed only with your permission.

Contact us

If you would like to share your story please contact the Quality & Patient Experience Officer on 01905 681984 or by emailing claire.mcwilliams1@nhs.net

Accessible Information

If you require any of this information in an alternative format please call 01562 514620 or contact our Corporate Communications and Engagement Team at: worcs.comms@nhs.net